Terms & Conditions

Last Updated: May 2026

Welcome to Sahl Shop. Please read these Terms & Conditions carefully before using our website or placing any order. By accessing, browsing, or purchasing from Sahl Shop, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use this website

Eligibility

By using this website, you confirm that:

You are at least 18 years old
You have the legal authority to enter into binding agreements
All information provided is accurate and complete

If you are using the website on behalf of a company or organization, you confirm that you are authorized to bind that entity to these Terms & Conditions.

Account Registration

Certain features of the website may require account registration.

Users are responsible for:

Maintaining account confidentiality
Protecting login credentials
Restricting unauthorized access to their account
Providing accurate and updated information

Sahl Shop reserves the right to suspend or terminate accounts containing false, misleading, fraudulent, or abusive information.

Orders & Production Process

Order Acceptance

All orders are subject to acceptance and availability.

Sahl Shop reserves the right to:

Refuse any order
Cancel suspicious transactions
Reject designs violating laws or intellectual property rights

Business Hours

Orders are processed during official business hours:
Sunday to Thursday
9:00 AM – 6:00 PM (KSA Time)
Orders placed outside working hours will be processed on the next business day

Design Approval

Before production begins, customers may receive a digital artwork proof for approval.

Production will only begin after:

Final artwork approval
Full payment confirmation

Once artwork is approved:

The customer accepts all design details
No responsibility shall fall on Sahl Shop for approved spelling, grammar, layout, size, or design errors

Production Timeline

Production and delivery timelines depend on:

Product type
Quantity ordered
Customization complexity
Material availability
Operational workload

Estimated timelines are approximate and may vary.

Order Modifications & Cancellation

Orders may only be modified or canceled before production starts.

Once production begins:

Changes may not be possible
Cancellation requests may be rejected
Customized products become non-refundable

Pricing & Payment

Currency

All prices displayed on the website are in Saudi Riyals (SAR).

Payment Terms

Production will not begin until:

Full payment is received
Shipping fees are paid
Artwork approval is completed

Accepted payment methods may include:

Credit cards
Debit cards
Online payment gateways
Bank transfers

Price Changes

Sahl Shop reserves the right to modify prices without prior notice. However, confirmed orders already paid will not be affected.

Shipping & Delivery

Delivery Coverage

Sahl Shop delivers across the Kingdom of Saudi Arabia.

International shipping may not be available unless specifically agreed upon.

Delivery Timeline

Estimated delivery times vary depending on:

Customer location
Courier operations
Product type
Production requirements

Delivery timelines are estimates only.

Shipping Delays

Sahl Shop is not responsible for delays caused by:

Courier companies
Weather conditions
Public holidays
Government restrictions
Operational disruptions
Events beyond reasonable control

Customer Responsibility

Customers are responsible for providing:

Accurate shipping address
Correct contact information
Availability during delivery

Sahl Shop shall not be liable for failed deliveries caused by incorrect customer information.

Return & Refund Policy

Customized Products

Customized and personalized products are non-refundable and non-returnable once production begins.

Damaged or Incorrect Orders

Customers must inspect products immediately upon delivery.

Any issue must be reported within 24 hours with:

Clear photos
Order details
Description of the issue

Failure to report within the required timeframe may result in rejection of the claim.

Refund Approval

Refunds may only be approved for:

Manufacturing defects
Incorrect products delivered
Major production errors caused by Sahl Shop

Refund eligibility shall be determined after investigation.

Refund Processing

Approved refunds may take 7–20 business days depending on the payment provider and banking system.

Color Accuracy Disclaimer

Due to differences in:

Screens
Printing machines
Materials
Color conversion systems (RGB, Pantone, CMYK)

Exact color matching cannot be guaranteed.

Minor color variations shall not be considered defects.

H3 Customer File Responsibility

Customers are fully responsible for:

Uploaded artwork quality
File accuracy
Correct spelling
Image resolution
File orientation
Design dimensions

Sahl Shop is not liable for errors resulting from customer-submitted files.

Intellectual Property Rights

Customers confirm that they:

Own the rights to uploaded artwork
OR
Have permission to use submitted logos, trademarks, images, and designs

Sahl Shop shall not be liable for intellectual property violations caused by customer-submitted materials.

Sahl Shop reserves the right to reject any content that may violate laws, copyrights, trademarks, religious values, or public morality.

Website Usage Restrictions

Users agree not to:

Misuse the website
Attempt unauthorized access
Upload harmful files or malware
Copy website content without permission
Use the website for unlawful purposes
Submit fraudulent orders

Violation may result in account suspension or legal action.

Privacy & Data Protection

Sahl Shop respects customer privacy and is committed to protecting personal information.

Customer data may only be used for:

Order processing
Customer support
Delivery coordination
Marketing communication (with consent)

Payment information is processed through secure payment gateways.

Sahl Shop does not sell or share customer information with unauthorized third parties.

Institutional Stamp Orders

For institutional stamp orders, customers are required to upload the stamp design along with the following mandatory documents for verification and approval purposes:

Copy of the Commercial Registration (CR)
Valid National ID of the authorized representative
Official Delegation Letter authorizing the stamp request

Sahl Shop reserves the right to reject or delay any stamp order if the required documents are incomplete, unclear, expired, or not provided. Production of institutional stamps will only begin after successful verification and approval of all submitted documents.

Social Media Content Usage

If customers respond to promotional requests using hashtags or consent-based participation, Sahl Shop may use submitted content, including Instagram photos, for marketing and promotional purposes.

Limitation of Liability

To the maximum extent permitted by law:

Sahl Shop shall not be liable for indirect, incidental, or consequential damages
Total liability shall not exceed the amount paid for the affected order

This includes:

Business interruption
Lost profits
Delivery delays
Third-party courier issues

Force Majeure

Sahl Shop shall not be held liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including:

Natural disasters
Pandemics
Government actions
Internet outages
Material shortages
Labor disputes
Transportation disruptions
Weather conditions

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

Any disputes arising from website use or transactions shall fall under the jurisdiction of Saudi Arabian courts.

H2 Amendments

Sahl Shop reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions become effective immediately upon publication on the website

Contact Information

For any inquiries regarding these Terms & Conditions, please contact:

Sahl Shop
Website: https://www.sahlshop.com
Email: info@sahlshop.com
Iphone: 00955643435900

Business Hours:
Sunday to Thursday
9:00 AM – 6:00 PM (KSA Time)

Welcome

General Terms and Conditions