Welcome to Sahl Shop. We are committed to providing fast, reliable, and professional delivery services across the Kingdom of Saudi Arabia. Please read our Shipping & Delivery Policy carefully before placing your order.

Delivery Coverage

Sahl Shop delivers to all regions and cities within the Kingdom of Saudi Arabia, including but not limited to:

• Riyadh
• Jeddah
• Dammam
• Makkah
• Madinah
• Khobar
• Taif
• Tabuk
• Abha
• Qassim
• Other cities and remote areas across KSA

Currently, we do not offer international shipping

Order Processing Time

Orders are processed during our official business hours:

Sunday to Thursday
9:00 AM – 6:00 PM (KSA Time)

Orders placed after 6:00 PM, on weekends, or during public holidays will be processed on the next business day.

Production will only begin after:

• Full payment is completed
• Final artwork/design approval is received from the client

Production Timeline

Production timelines vary depending on:

• Product type
• Quantity ordered
• Customization requirements
• Material availability
• Production workload

Estimated production timelines are shared upon order confirmation.

Estimated Delivery Time

Estimated delivery timelines after production completion:

Region	Estimated Delivery Time
Jeddah	1–2 Business Days
Riyadh & Dammam	2–5 Business Days
Other Cities	3–7 Business Days
Remote Areas	May require additional time

Delivery times are estimates only and may vary depending on courier operations and external factors.

Shipping fees

Shipping fees are calculated automatically at checkout based on:

• Delivery location
• Product size
• Weight
• Quantity ordered

Promotional free shipping offers may apply during selected campaigns and promotions.

Urgent Orders & Express Delivery

Rush production and express delivery services may be available for selected products and cities, subject to:

• Production capacity
• Material availability
• Courier availability

Customers are encouraged to contact our customer support team before placing urgent orders

Order Tracking

Once your order has been shipped, you may ask for:

• Tracking number
• Shipping confirmation
• Delivery updates

via email, SMS, or WhatsApp depending on the contact details provided.

Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information
• Correct shipping address
• Valid contact number
• Availability during delivery

Sahl Shop is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect customer information

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

• Courier service delays
• Weather conditions
• Public holidays
• Ramadan & Eid seasons
• Hajj season
• National holidays
• High order volumes
• Unforeseen operational circumstances

Sahl Shop shall not be held liable for delays caused by third-party shipping providers or circumstances beyond our control.

Receiving & Inspection of Orders

Customers are requested to inspect all items immediately upon delivery.

If any issue is found, including:

• Damaged products
• Missing items
• Incorrect items
• Shipping damage

the customer must contact Sahl Shop within 24 hours of receiving the order.

Claims submitted after 24 hours may not be accepted.

To process a claim, customers must provide:

• Clear photos of the issue
• Order number
• Detailed description of the problem

Partial Shipments

Orders containing multiple products may be shipped separately depending on:

• Production schedules
• Product availability
• Packaging requirements

Customers will be notified if partial shipments occur

Failed Delivery Attempts

If the customer is unavailable during delivery:

• The courier may contact the customer directly
• Re-delivery attempts may be arranged
• Additional delivery charges may apply in some cases

Failure to respond to courier communication may result in shipment return or cancellation.

Pickup Orders

Customers selecting pickup service will be notified once the order is ready for collection.

Customers must present:

• Order confirmation
• Valid identification if requested

Pickup timelines may vary depending on production completion.

Contact Us

For any shipping or delivery inquiries, please contact us:

Sahl Shop
Website: https://www.sahlshop.com

Customer Support Team
Email: info@sahlshop.com
Phone: 00966543435900

Business Hours:
Sunday to Thursday
9:00 AM – 6:00 PM (KSA Time)