{"id":40720,"date":"2026-05-18T19:03:08","date_gmt":"2026-05-18T19:03:08","guid":{"rendered":"https:\/\/www.sahlshop.com\/?page_id=40720"},"modified":"2026-05-18T19:34:50","modified_gmt":"2026-05-18T19:34:50","slug":"shipping-delivery-policy","status":"publish","type":"page","link":"https:\/\/www.sahlshop.com\/en\/shipping-delivery-policy\/","title":{"rendered":"Shipping &amp; Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"40720\" class=\"elementor elementor-40720\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f60e864 e-flex e-con-boxed e-con e-parent\" data-id=\"f60e864\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a7c67c elementor-widget elementor-widget-heading\" data-id=\"4a7c67c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\"> Shipping & Delivery Policy\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ccc7a57 e-flex e-con-boxed e-con e-parent\" data-id=\"ccc7a57\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c23f1b6 elementor-widget elementor-widget-text-editor\" data-id=\"c23f1b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:right;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Welcome to Sahl Shop. We are committed to providing fast, reliable, and professional delivery services across the Kingdom of Saudi Arabia. Please read our Shipping &amp; Delivery Policy carefully before placing your order.<\/p>\n<p><h2><strong>Delivery Coverage<\/strong><\/h2>\nSahl Shop delivers to all regions and cities within the Kingdom of Saudi Arabia, including but not limited to:<\/p>\n<ul>\n<li>Riyadh<\/li>\n<li>Jeddah<\/li>\n<li>Dammam<\/li>\n<li>Makkah<\/li>\n<li>Madinah<\/li>\n<li>Khobar<\/li>\n<li>Taif<\/li>\n<li>Tabuk<\/li>\n<li>Abha<\/li>\n<li>Qassim<\/li>\n<li>Other cities and remote areas across KSA<\/li>\n<\/ul>\n<p>Currently, we do not offer international shipping<\/p>\n<p><h2><strong>Order Processing Time<\/strong><\/h2>\nOrders are processed during our official business hours:<\/p>\n<p>Sunday to Thursday<br>\n9:00 AM \u2013 6:00 PM (KSA Time)<\/p>\n<p>Orders placed after 6:00 PM, on weekends, or during public holidays will be processed on the next business day.<\/p>\n<p>Production will only begin after:<\/p>\n<ul>\n<li>Full payment is completed<\/li>\n<li>Final artwork\/design approval is received from the client<\/li>\n<\/ul>\n<p><h2><strong><em>Production Timeline<\/em><\/strong><\/h2>\nProduction timelines vary depending on:<\/p>\n<ul>\n<li>Product type<\/li>\n<li>Quantity ordered<\/li>\n<li>Customization requirements<\/li>\n<li>Material availability<\/li>\n<li>Production workload<\/li>\n<\/ul>\n<p>Estimated production timelines are shared upon order confirmation.<\/p>\n<p><h2><strong>Estimated Delivery Time<\/strong><\/h2>\nEstimated delivery timelines after production completion:<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"300\"><strong>Region<\/strong><\/td>\n<td width=\"300\"><strong>Estimated Delivery Time<\/strong><\/td>\n<\/tr>\n<tr>\n<td width=\"300\">Jeddah<\/td>\n<td width=\"300\">1\u20132 Business Days<\/td>\n<\/tr>\n<tr>\n<td width=\"300\">Riyadh &amp; Dammam<\/td>\n<td width=\"300\">2\u20135 Business Days<\/td>\n<\/tr>\n<tr>\n<td width=\"300\">Other Cities<\/td>\n<td width=\"300\">3\u20137 Business Days<\/td>\n<\/tr>\n<tr>\n<td width=\"300\">Remote Areas<\/td>\n<td width=\"300\">May require additional time<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Delivery times are estimates only and may vary depending on courier operations and external factors.<\/p>\n<p><h2><strong>Shipping fees<\/strong><\/h2>Shipping fees are calculated automatically at checkout based on:<\/p>\n<ul>\n<li>Delivery location<\/li>\n<li>Product size<\/li>\n<li>Weight<\/li>\n<li>Quantity ordered<\/li>\n<\/ul>\n<p>Promotional free shipping offers may apply during selected campaigns and promotions.<\/p>\n<h2><strong>Urgent Orders &amp; Express Delivery<\/strong><\/h2>\n<p>Rush production and express delivery services may be available for selected products and cities, subject to:<\/p>\n<ul>\n<li>Production capacity<\/li>\n<li>Material availability<\/li>\n<li>Courier availability<\/li>\n<\/ul>\n<p>Customers are encouraged to contact our customer support team before placing urgent orders<\/p>\n<h2><strong>Order Tracking<\/strong><\/h2>\n<p>Once your order has been shipped, you may ask for:<\/p>\n<ul>\n<li>Tracking number<\/li>\n<li>Shipping confirmation<\/li>\n<li>Delivery updates<\/li>\n<\/ul>\n<p>via email, SMS, or WhatsApp depending on the contact details provided.<\/p>\n<h2><strong>Customer Responsibility <\/strong><\/h2>\n<p>Customers are responsible for:<\/p>\n<ul>\n<li>Providing accurate delivery information<\/li>\n<li>Correct shipping address<\/li>\n<li>Valid contact number<\/li>\n<li>Availability during delivery<\/li>\n<\/ul>\n<p>Sahl Shop is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect customer information<\/p>\n<h2><strong>Delivery Delays<\/strong><\/h2>\n<p>While we strive to deliver orders on time, delays may occur due to:<\/p>\n<ul>\n<li>Courier service delays<\/li>\n<li>Weather conditions<\/li>\n<li>Public holidays<\/li>\n<li>Ramadan &amp; Eid seasons<\/li>\n<li>Hajj season<\/li>\n<li>National holidays<\/li>\n<li>High order volumes<\/li>\n<li>Unforeseen operational circumstances<\/li>\n<\/ul>\n<p>Sahl Shop shall not be held liable for delays caused by third-party shipping providers or circumstances beyond our control.<\/p>\n<h2><strong>Receiving &amp; Inspection of Orders<\/strong><\/h2>\n<p>Customers are requested to inspect all items immediately upon delivery.<\/p>\n<p>If any issue is found, including:<\/p>\n<ul>\n<li>Damaged products<\/li>\n<li>Missing items<\/li>\n<li>Incorrect items<\/li>\n<li>Shipping damage<\/li>\n<\/ul>\n<p>the customer must contact Sahl Shop within 24 hours of receiving the order.<\/p>\n<p>Claims submitted after 24 hours may not be accepted.<\/p>\n<p>To process a claim, customers must provide:<\/p>\n<ul>\n<li>Clear photos of the issue<\/li>\n<li>Order number<\/li>\n<li>Detailed description of the problem<\/li>\n<\/ul>\n<h2><strong>Partial Shipments<\/strong><\/h2>\n<p>Orders containing multiple products may be shipped separately depending on:<\/p>\n<ul>\n<li>Production schedules<\/li>\n<li>Product availability<\/li>\n<li>Packaging requirements<\/li>\n<\/ul>\n<p>Customers will be notified if partial shipments occur<\/p>\n<h2><strong>Failed Delivery Attempts<\/strong><\/h2>\n<p>If the customer is unavailable during delivery:<\/p>\n<ul>\n<li>The courier may contact the customer directly<\/li>\n<li>Re-delivery attempts may be arranged<\/li>\n<li>Additional delivery charges may apply in some cases<\/li>\n<\/ul>\n<p>Failure to respond to courier communication may result in shipment return or cancellation.<\/p>\n<h2><strong>Pickup Orders<\/strong><\/h2>\n<p>Customers selecting pickup service will be notified once the order is ready for collection.<\/p>\n<p>Customers must present:<\/p>\n<ul>\n<li>Order confirmation<\/li>\n<li>Valid identification if requested<\/li>\n<\/ul>\n<p>Pickup timelines may vary depending on production completion.<\/p>\n<h2><strong>Contact Us<\/strong><\/h2>\n<p>For any shipping or delivery inquiries, please contact us:<\/p>\n<p>Sahl Shop<br>\nWebsite: <a href=\"https:\/\/www.sahlshop.com\">https:\/\/www.sahlshop.com<\/a><\/p>\n<p>Customer Support Team<br>\nEmail: <a href=\"mailto:info@sahlshop.com\">info@sahlshop.com<\/a><br>\nPhone: 00966543435900<\/p>\n<p>Business Hours:<br>\nSunday to Thursday<br>\n9:00 AM \u2013 6:00 PM (KSA Time)<\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>&nbsp;<\/strong><\/p>\n<h4><\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &#038; Delivery Policy Welcome to Sahl Shop. We are committed to providing fast, reliable, and professional delivery services across the Kingdom of Saudi Arabia. Please read our Shipping &amp; Delivery Policy carefully before placing your order. Delivery Coverage Sahl Shop delivers to all regions and cities within the Kingdom of Saudi Arabia, including but [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-40720","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/pages\/40720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/comments?post=40720"}],"version-history":[{"count":4,"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/pages\/40720\/revisions"}],"predecessor-version":[{"id":40725,"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/pages\/40720\/revisions\/40725"}],"wp:attachment":[{"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/media?parent=40720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}