{"id":1774,"date":"2023-10-06T15:46:53","date_gmt":"2023-10-06T15:46:53","guid":{"rendered":"https:\/\/136.244.100.15\/?page_id=1774"},"modified":"2026-05-16T16:34:30","modified_gmt":"2026-05-16T16:34:30","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.sahlshop.com\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1774\" class=\"elementor elementor-1774\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1242f36 e-flex e-con-boxed e-con e-parent\" data-id=\"1242f36\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddc8ef5 elementor-widget elementor-widget-heading\" data-id=\"ddc8ef5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\"> Terms & Conditions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-734c396 e-flex e-con-boxed e-con e-parent\" data-id=\"734c396\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc5303 elementor-widget elementor-widget-text-editor\" data-id=\"bbc5303\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:right;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><i>Last Updated: May 2026<\/i><\/p>\n<p><span style=\"font-weight: normal;\">Welcome to Sahl Shop. Please read these Terms &amp; Conditions carefully before using our website or placing any order. By accessing, browsing, or purchasing from Sahl Shop, you agree to comply with and be bound by these Terms &amp; Conditions.<\/span><\/p>\n<p><span style=\"font-weight: normal;\">If you do not agree with any part of these Terms, please do not use this website<\/span><\/p>\n<h2><strong>Company Information<\/strong><\/h2>\n<p><span style=\"font-weight: normal;\">Sahl Shop is operated by Platinum Co., a company specializing in custom printing, branding, signage, and event production services.<\/span><\/p>\n<p><span style=\"font-weight: normal;\">manufacturing services in the Kingdom of Saudi Arabia.<\/span><\/p>\n<p>Company Name: Platinum Co.<br>Brand Name: Sahl Shop<br>Website: <a href=\"https:\/\/www.sahlshop.com\">https:\/\/www.sahlshop.com<\/a><br>Email: <a href=\"mailto:info@sahlshop.com\">info@sahlshop.com<\/a><br>Location: Jeddah, Kingdom of Saudi Arabia<br>Commercial Registration: 4030459621<br>VAT Number:311219694100003<br>Maaroof: 353622<\/p>\n<h2><strong>Eligibility<\/strong><\/h2>\n<p>By using this website, you confirm that:<\/p>\n<ul>\n<li>You are at least 18 years old<\/li>\n<li>You have the legal authority to enter into binding agreements<\/li>\n<li>All information provided is accurate and complete<\/li>\n<\/ul>\n<p>If you are using the website on behalf of a company or organization, you confirm that you are authorized to bind that entity to these Terms &amp; Conditions.<\/p>\n<h2><strong>Account Registration<\/strong><\/h2>\n<p>Certain features of the website may require account registration.<\/p>\n<p>Users are responsible for:<\/p>\n<ul>\n<li>Maintaining account confidentiality<\/li>\n<li>Protecting login credentials<\/li>\n<li>Restricting unauthorized access to their account<\/li>\n<li>Providing accurate and updated information<\/li>\n<\/ul>\n<p>Sahl Shop reserves the right to suspend or terminate accounts containing false, misleading, fraudulent, or abusive information.<\/p>\n<h2><strong>Orders &amp; Production Process<\/strong><\/h2>\n<h3><strong>Order Acceptance<\/strong><\/h3>\n<p>All orders are subject to acceptance and availability.<\/p>\n<p>Sahl Shop reserves the right to:<\/p>\n<ul>\n<li>Refuse any order<\/li>\n<li>Cancel suspicious transactions<\/li>\n<li>Reject designs violating laws or intellectual property rights<\/li>\n<\/ul>\n<h4><strong>Business Hours<\/strong><\/h4>\n<ul>\n<li>Orders are processed during official business hours:<\/li>\n<li>Sunday to Thursday<br>9:00 AM \u2013 6:00 PM (KSA Time)<\/li>\n<li>Orders placed outside working hours will be processed on the next business day<\/li>\n<\/ul>\n<h4><strong>Design Approval<\/strong><\/h4>\n<p>Before production begins, customers may receive a digital artwork proof for approval.<\/p>\n<p>Production will only begin after:<\/p>\n<ul>\n<li>Final artwork approval<\/li>\n<li>Full payment confirmation<\/li>\n<\/ul>\n<p>Once artwork is approved:<\/p>\n<ul>\n<li>The customer accepts all design details<\/li>\n<li>No responsibility shall fall on Sahl Shop for approved spelling, grammar, layout, size, or design errors<\/li>\n<\/ul>\n<h4><strong>Production Timeline<\/strong><\/h4>\n<p>Production and delivery timelines depend on:<\/p>\n<ul>\n<li>Product type<\/li>\n<li>Quantity ordered<\/li>\n<li>Customization complexity<\/li>\n<li>Material availability<\/li>\n<li>Operational workload<\/li>\n<\/ul>\n<p>Estimated timelines are approximate and may vary.<\/p>\n<h4><strong>Order Modifications &amp; Cancellation<\/strong><\/h4>\n<p>Orders may only be modified or canceled before production starts.<\/p>\n<p>Once production begins:<\/p>\n<ul>\n<li>Changes may not be possible<\/li>\n<li>Cancellation requests may be rejected<\/li>\n<li>Customized products become non-refundable<\/li>\n<\/ul>\n<h2><strong>Pricing &amp; Payment<\/strong><\/h2>\n<h4><strong>Currency<\/strong><\/h4>\n<p>All prices displayed on the website are in Saudi Riyals (SAR).<\/p>\n<h4><strong>Payment Terms<\/strong><\/h4>\n<p>Production will not begin until:<\/p>\n<ul>\n<li>Full payment is received<\/li>\n<li>Shipping fees are paid<\/li>\n<li>Artwork approval is completed<\/li>\n<\/ul>\n<p>Accepted payment methods may include:<\/p>\n<ul>\n<li>Credit cards<\/li>\n<li>Debit cards<\/li>\n<li>Online payment gateways<\/li>\n<li>Bank transfers<\/li>\n<\/ul>\n<h4><strong>Price Changes<\/strong><\/h4>\n<p>Sahl Shop reserves the right to modify prices without prior notice. However, confirmed orders already paid will not be affected.<\/p>\n<h2><strong>Shipping &amp; Delivery<\/strong><\/h2>\n<h4><strong>Delivery Coverage<\/strong><\/h4>\n<p>Sahl Shop delivers across the Kingdom of Saudi Arabia.<\/p>\n<p>International shipping may not be available unless specifically agreed upon.<\/p>\n<h4><strong>Delivery Timeline<\/strong><\/h4>\n<p>Estimated delivery times vary depending on:<\/p>\n<ul>\n<li>Customer location<\/li>\n<li>Courier operations<\/li>\n<li>Product type<\/li>\n<li>Production requirements<\/li>\n<\/ul>\n<p>Delivery timelines are estimates only.<\/p>\n<h4><strong>Shipping Delays<\/strong><\/h4>\n<p>Sahl Shop is not responsible for delays caused by:<\/p>\n<ul>\n<li>Courier companies<\/li>\n<li>Weather conditions<\/li>\n<li>Public holidays<\/li>\n<li>Government restrictions<\/li>\n<li>Operational disruptions<\/li>\n<li>Events beyond reasonable control<\/li>\n<\/ul>\n<h4><strong>Customer Responsibility<\/strong><\/h4>\n<p>Customers are responsible for providing:<\/p>\n<ul>\n<li>Accurate shipping address<\/li>\n<li>Correct contact information<\/li>\n<li>Availability during delivery<\/li>\n<\/ul>\n<p>Sahl Shop shall not be liable for failed deliveries caused by incorrect customer information.<\/p>\n<h2><strong>Return &amp; Refund Policy<\/strong><\/h2>\n<h4><strong>Customized Products<\/strong><\/h4>\n<p>Customized and personalized products are non-refundable and non-returnable once production begins.<\/p>\n<h4><strong>Damaged or Incorrect Orders<\/strong><\/h4>\n<p>Customers must inspect products immediately upon delivery.<\/p>\n<p>Any issue must be reported within 24 hours with:<\/p>\n<ul>\n<li>Clear photos<\/li>\n<li>Order details<\/li>\n<li>Description of the issue<\/li>\n<\/ul>\n<p>Failure to report within the required timeframe may result in rejection of the claim.<\/p>\n<h4><strong>Refund Approval<\/strong><\/h4>\n<p>Refunds may only be approved for:<\/p>\n<ul>\n<li>Manufacturing defects<\/li>\n<li>Incorrect products delivered<\/li>\n<li>Major production errors caused by Sahl Shop<\/li>\n<\/ul>\n<p>Refund eligibility shall be determined after investigation.<\/p>\n<h4><strong>Refund Processing<\/strong><\/h4>\n<p>Approved refunds may take 7\u201320 business days depending on the payment provider and banking system.<\/p>\n<h2><strong>Color Accuracy Disclaimer<\/strong><\/h2>\n<p>Due to differences in:<\/p>\n<ul>\n<li>Screens<\/li>\n<li>Printing machines<\/li>\n<li>Materials<\/li>\n<li>Color conversion systems (RGB, Pantone, CMYK)<\/li>\n<\/ul>\n<p>Exact color matching cannot be guaranteed.<\/p>\n<p>Minor color variations shall not be considered defects.<\/p>\n<p><strong>H3 Customer File Responsibility<\/strong><\/p>\n<p>Customers are fully responsible for:<\/p>\n<ul>\n<li>Uploaded artwork quality<\/li>\n<li>File accuracy<\/li>\n<li>Correct spelling<\/li>\n<li>Image resolution<\/li>\n<li>File orientation<\/li>\n<li>Design dimensions<\/li>\n<\/ul>\n<p>Sahl Shop is not liable for errors resulting from customer-submitted files.<\/p>\n<h4><strong>Intellectual Property Rights<\/strong><\/h4>\n<p>Customers confirm that they:<\/p>\n<ul>\n<li>Own the rights to uploaded artwork<br>OR<\/li>\n<li>Have permission to use submitted logos, trademarks, images, and designs<\/li>\n<\/ul>\n<p>Sahl Shop shall not be liable for intellectual property violations caused by customer-submitted materials.<\/p>\n<p>Sahl Shop reserves the right to reject any content that may violate laws, copyrights, trademarks, religious values, or public morality.<\/p>\n<h2><strong>Website Usage Restrictions<\/strong><\/h2>\n<p>Users agree not to:<\/p>\n<ul>\n<li>Misuse the website<\/li>\n<li>Attempt unauthorized access<\/li>\n<li>Upload harmful files or malware<\/li>\n<li>Copy website content without permission<\/li>\n<li>Use the website for unlawful purposes<\/li>\n<li>Submit fraudulent orders<\/li>\n<\/ul>\n<p>Violation may result in account suspension or legal action.<\/p>\n<h2><strong>Privacy &amp; Data Protection<\/strong><\/h2>\n<p>Sahl Shop respects customer privacy and is committed to protecting personal information.<\/p>\n<p>Customer data may only be used for:<\/p>\n<ul>\n<li>Order processing<\/li>\n<li>Customer support<\/li>\n<li>Delivery coordination<\/li>\n<li>Marketing communication (with consent)<\/li>\n<\/ul>\n<p>Payment information is processed through secure payment gateways.<\/p>\n<p>Sahl Shop does not sell or share customer information with unauthorized third parties.<\/p>\n<h2><strong>Institutional Stamp Orders<\/strong><\/h2>\n<p>For institutional stamp orders, customers are required to upload the stamp design along with the following mandatory documents for verification and approval purposes:<\/p>\n<ol>\n<li>Copy of the Commercial Registration (CR)<\/li>\n<li>Valid National ID of the authorized representative<\/li>\n<li>Official Delegation Letter authorizing the stamp request<\/li>\n<\/ol>\n<p>Sahl Shop reserves the right to reject or delay any stamp order if the required documents are incomplete, unclear, expired, or not provided. Production of institutional stamps will only begin after successful verification and approval of all submitted documents.<\/p>\n<p><\/p>\n<h2><strong>Social Media Content Usage<\/strong><\/h2>\n<p>If customers respond to promotional requests using hashtags or consent-based participation, Sahl Shop may use submitted content, including Instagram photos, for marketing and promotional purposes.<\/p>\n<h2><strong>Limitation of Liability<\/strong><\/h2>\n<p>To the maximum extent permitted by law:<\/p>\n<ul>\n<li>Sahl Shop shall not be liable for indirect, incidental, or consequential damages<\/li>\n<li>Total liability shall not exceed the amount paid for the affected order<\/li>\n<\/ul>\n<p>This includes:<\/p>\n<ul>\n<li>Business interruption<\/li>\n<li>Lost profits<\/li>\n<li>Delivery delays<\/li>\n<li>Third-party courier issues<\/li>\n<\/ul>\n<h2><strong>Force Majeure<\/strong><\/h2>\n<p>Sahl Shop shall not be held liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including:<\/p>\n<ul>\n<li>Natural disasters<\/li>\n<li>Pandemics<\/li>\n<li>Government actions<\/li>\n<li>Internet outages<\/li>\n<li>Material shortages<\/li>\n<li>Labor disputes<\/li>\n<li>Transportation disruptions<\/li>\n<li>Weather conditions<\/li>\n<\/ul>\n<h2><strong>Governing Law<\/strong><\/h2>\n<p>These Terms &amp; Conditions shall be governed and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.<\/p>\n<p>Any disputes arising from website use or transactions shall fall under the jurisdiction of Saudi Arabian courts.<\/p>\n<p><strong>H2 Amendments<\/strong><\/p>\n<p>Sahl Shop reserves the right to update or modify these Terms &amp; Conditions at any time without prior notice.<\/p>\n<p>Updated versions become effective immediately upon publication on the website<\/p>\n<h2><strong>Contact Information<\/strong><\/h2>\n<p>For any inquiries regarding these Terms &amp; Conditions, please contact:<\/p>\n<p>Sahl Shop<br>Website: <a href=\"https:\/\/www.sahlshop.com\">https:\/\/www.sahlshop.com<\/a><br>Email: <a href=\"mailto:info@sahlshop.com\">info@sahlshop.com<\/a><br>Iphone: 00955643435900<\/p>\n<p>Business Hours:<br>Sunday to Thursday<br>9:00 AM \u2013 6:00 PM (KSA Time)<\/p>\n<p><\/p>\n<p><strong>&nbsp;<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &#038; Conditions Last Updated: May 2026 Welcome to Sahl Shop. Please read these Terms &amp; Conditions carefully before using our website or placing any order. By accessing, browsing, or purchasing from Sahl Shop, you agree to comply with and be bound by these Terms &amp; Conditions. If you do not agree with any part [&hellip;]<\/p>\n","protected":false},"author":100,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1774","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/pages\/1774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/comments?post=1774"}],"version-history":[{"count":15,"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/pages\/1774\/revisions"}],"predecessor-version":[{"id":40460,"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/pages\/1774\/revisions\/40460"}],"wp:attachment":[{"href":"https:\/\/www.sahlshop.com\/en\/wp-json\/wp\/v2\/media?parent=1774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}